1. Why Hospitals Need a Mobile App

In today’s digital-first world, a hospital app enhances patient experience, streamlines communication, and builds loyalty. It allows for appointment booking, reports access, teleconsultation, and feedback—all from a smartphone, improving operational efficiency and brand presence.

2. Key Features to Look For

• Patient Registration & Appointment Booking (with doctor availability)

• EMR Access for patients (lab reports, prescriptions, visit summaries)

• Push Notifications for reminders, promotions, and health tips

• Teleconsultation Module with secure video integration

• Online Payments & Invoicing

• Feedback & Ratings system linked to patient journey

• Multi-language support for wider accessibility

3. Compliance & Security

Ensure the app meets:

• HIPAA/GDPR compliance for patient data privacy

• Data encryption (in transit and at rest)

• Secure login & OTP-based authentication

• Role-based access for admin, doctors, and patients

• Audit logs and consent capture for teleconsultation & data sharing

4. Integration Capabilities

A hospital app should integrate with:

• HIS/EMR systems for real-time data sync

• LIMS/RIS/PACS for lab and radiology results access

• Payment gateways (UPI, credit/debit cards, wallets)

• WhatsApp, SMS & Email APIs for communication

• CRM systems for patient relationship management

5. Cost Considerations (Approximate)

App development costs vary based on functionality, platform (iOS/Android), and backend integration:

Ongoing Costs:

• Maintenance & Updates: ₹30k–₹1 lakh/year ($400–$1,200)

• Cloud Hosting (if applicable): ₹5k–₹20k/month ($60–$250)

6. Vendor Selection & Support

Choose a vendor that:

• Has healthcare domain expertise and experience with hospitals

• Offers post-launch support (bug fixes, upgrades, user training)

• Can customize UI/UX to match your hospital’s branding

• Provides analytics dashboards to track usage, feedback, and ROI

• Shares a project timeline with agile delivery milestones